I remember once my credit card had expired and had placed an order; the customer service representative called right away to let me know. The phone call was wonderful, because my order was a present for my little girls (5th) Birthday, oh how she used to love Hannah Montana. CD Universe is amazingly friendly and can help with all your questions. Once, I was looking for a CD and couldn’t find it on their site, I contacted them and they said they would try to locate the item. As it happened, they got it on their website the next month and they sent me an email, well not directly to me, but you know the newsletter that companies email out and the CD was listed, YEAH! I can’t say enough good things about this company and its policies. I give it a 10!

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